As soon as you receive your shipment, we advise you to:

  • Carefully inspect the contents for any physical defects or shipping damage.
  • Confirm that you have received the correct products.
  • Defective products must be reported within 24 hours of the delivery date to receive a replacement.


There may be slight differences between the web mockup and the product you receive. Product description and sizing guidelines are mentioned on the website. Please read it carefully before ordering.

Refunds and Exchanges:

  • Damaged Products: We only replace items if they are damaged or defective. If you receive a product that is damaged, please contact us immediately. We will provide a replacement at no additional cost except for a shipping fee of 29.99 USD.
  • Missing Products: If an item is missing from your order, please contact our customer service within 24 hours of delivery. We will investigate the matter and take appropriate action to ensure that you receive the missing item.
  • Restocking Fee: In case of a refund for a damaged product or missing item, a restocking fee of 8.99% USD will be applied on the refund amount. This fee covers costs associated with return maintenance and processing.
  • Exchanges: We do not offer direct exchanges for items. However, in the case of a damaged product, we provide a replacement option at no additional cost except for a shipping fee of 29.99 USD.
  • Non-Returnable Items: Please note that items purchased from our store, other than those mentioned in the “Refunds” section above, are non-returnable. This includes items that do not meet your expectations or do not fit as desired.


Except for damaged products or items not received, all other items are non-returnable, non-returnable and non-exchangeable. We advise you to carefully consider your purchases and review the product details before placing an order.

We appreciate your understanding of our return, refund and exchange policy. If you have any questions or need further assistance, please contact our customer service team. Email us support@chromeheartsglasses.com